Work
Selected work
Case studies are published with client permission, or as accurate anonymised summaries. I would rather show fewer genuine examples than a gallery of screenshots without context.
Examples of work I take on
Professional services
An internal workflow tool
A team is running a core process across email, documents and spreadsheets.
Map the real workflow, design a first version that staff can complete without extra training, and replace the most error-prone hand-offs.
Specialist service business
A clearer service website
The current site describes many services but does not help a visitor decide what to do next.
Rebuild the information architecture, write a clearer offer, and launch a fast, accessible site with a single primary enquiry route.
Small operations team
Connected systems instead of rekeying
The same customer or job data is copied between a form, a CRM and a spreadsheet.
Connect the existing tools, add failure alerts, and document who owns the workflow after launch.