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MJCIT

Work

Selected work

Case studies are published with client permission, or as accurate anonymised summaries. I would rather show fewer genuine examples than a gallery of screenshots without context.

Selected work (anonymised)

Typical engagements, with concrete outcomes

These are the kinds of problems I take on, described without naming clients. Named case studies will be added here as permission is secured.

  • Professional services

    Internal workflow tool

    A core process lived across email, shared documents and spreadsheets, so nobody had a reliable view of what was done.

    The work happens in one place. Status is visible, and the steps that used to get dropped no longer depend on someone remembering to chase.

  • Specialist service business

    Service website rebuild

    The existing site listed plenty of services but did not help a visitor decide what to do next, or trust that the next step would be answered.

    The offer is obvious on the first screen. Enquiries come in with enough context to start a useful conversation, instead of a vague contact form.

  • Small operations team

    Connected systems

    The same customer or job data was copied between a form, a CRM and a spreadsheet, which created delays and avoidable mistakes.

    Data moves once. Failures are visible. The people who run the process can see what happened without rekeying it.

If you have a similar problem, tell me about it

A short description of the current process, the people involved and any deadline is enough to start.
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